Charging carts & stations

Please check these points in order:

1. Socket: Does the socket work with another device? Switch on power strips that have their own switch.
2. Power cable: Push it in firmly at both ends, at the wall and at the cart.
3. Switch and timers: If your model has a main switch, is it on? Is the cart connected to a timer or to a socket that is switched off at night?
4. Fuse: Has a fuse or the residual current device (RCD) tripped in the room? This can happen when several carts share one circuit.
5. Restart: Unplug, wait 60 seconds, plug back in.

If the cart still has no power, please do not open the housing. Create a ticket with the serial number (inside), and we will help you quickly.

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1. Check the cable: Is it pushed in firmly at the device and at the port? Thick cases can push the plug out a little.
2. Try another port: Move the device to another slot. If it charges there, the port or the cable is the cause.
3. Swap the cable: Try another cable that works. Cables are the part that wears out most often.
4. Completely empty batteries: Deeply discharged devices often only show that they are charging after 15 to 30 minutes.
5. Restart the device: A restart fixes some charging-indicator errors.
6. The device's charging socket: Carefully remove lint or dirt, never with metal.

The device does not charge at any port, but does charge with another charger? Then please create a ticket with the serial number.

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1. Test this port with another cable and another device. This shows whether the port, the cable or the device is the cause.
2. If the LED stays off although a device is connected: unplug the cable briefly and plug it in again.
3. Disconnect the cart from the power once, wait 60 seconds and reconnect it.
4. Note the port number and what the LED does (off, colour, blinking).

If the port still does not work, please create a ticket with the serial number and the port number. A photo of the LED panel helps us a lot.

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1. Many devices at once: The charging electronics share the power between all devices. During the day charging takes longer; overnight there is normally enough time.
2. USB or USB-C PD: Models with USB-C PD charge faster than models with USB-A. Your version is shown on the product page and in the data sheet.
3. Cables: Use cables that support fast charging. Damaged or very long cables charge more slowly.
4. Devices in use: Updates or running apps slow down charging. Charge them in sleep mode.
5. Heat: Tablets charge more slowly when they are warm. Keep the ventilation openings free.
6. Power at night: Check whether the socket is switched off at night (timer, building control).

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• Please do not force it open. This damages the door and the lock.
• Spare key: Create a ticket with the serial number and, if available, the key number (on the key or the lock). Please attach the proof of purchase.
• Forgotten code: Tell us the model and serial number. For security reasons we arrange the reset with you personally.
• Stuck lock: Push the door gently closed while turning the key. Often the bolt is just jammed.

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1. Normal: The fans run while charging to remove the heat. It is normal for the cart to feel warm.
2. Keep the ventilation openings free: Leave some space to the wall and do not place anything in front of the openings.
3. Location: Do not place it next to radiators or in direct sunlight.
4. Dust: Carefully vacuum the ventilation grilles from the outside.
5. Unusual noises (grinding, clicking) or a fan that no longer runs: please create a ticket with the serial number and a short video.

If the cart gets very hot or smells burnt, please follow the safety advice at the top.

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